These Terms and Conditions govern the supply of all Goods and Services provided by us to you.
We are: Deflec Ltd 16061592
Our address is: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire LE12 7RZ. We can be contacted: By post at the address given above; or by telephone – 0116 4880 350.
You are: A purchaser of our Goods and/or Services.
Cancellation and Returns
1.1 Cancellations:
1.1.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).
1.1.2 You must notify us immediately if you decide to cancel your order preferably by email at help@deflec.co.uk and quote your order number. You must provide us with a clear statement of your decision to cancel this contract. You can also electronically fill in and submit the model cancellation form on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay.
1.1.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
1.2 Effects of Cancellation:
1.2.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
1.2.2 We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you.
1.2.3 We will make the reimbursement without delay and not later than – 14 days after the day we receive back from you any Goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
1.2.4 You shall send the Goods back or hand them over to us at the following address – Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire LE12 7RZ without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 days has expired.
1.2.5 You will have to bear the costs of returning the Goods.
1.2.6 You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
1.2.7 If you requested to begin the performance of Services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.
1.3 Returns:
1.3.1 If a fault occurs within thirty (30) days of delivery of the Goods to you then we will offer you the option of a full refund, repair or replacement. For faults notified to us after this time we will offer you the option of having the Goods repaired or replaced. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.. Replacement Goods will be charged at the full price.
1.3.2 All returns must be accompanied by a completed Returns Authorisation Form “RAN”. You can obtain an RAN by completing the form on our ‘Return An Item’ page. If an item is returned without this form and/or beyond the 30-day return period, no refund or credit will be issued. If you wish to have the item re-delivered, you may do so by covering the additional shipping costs.
1.3.3 The cost of returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. Any refunds or re-credits will be undertaken within 14 days.
1.3.3.1 Goods that are no longer wanted can be returned within 30 days from the date of purchase for a store credit or refund, so long as the goods are unopened, unused, and in a saleable condition. You must notify us of your intent to return your goods within 14 days of receiving them. You then have an additional 14 days to send them back to us.
1.3.4 Goods which develop a fault or become faulty within the manufacturer’s warranty or guarantee period may be repaired or replaced at our discretion provided that the Goods are used in accordance with the manufacturer’s recommendations and guidance.
1.3.5 All Goods returned to us must be sent via a reputable courier adequately packaged in the original packaging and returned to the address specified above.
1.3.6 In some cases we may request that you provide us with suitable evidence such as a video or photograph of the damaged item prior to returning this to us. These rights are in addition to any legal rights that you may have.
1.3.7 Refusing delivery – If you refuse delivery and the item gets returned to us we will inspect the goods, place them back into stock and issue a refund less postage costs and less any costs charged by our couriers for returning the goods to us. If you decide you don’t want an item simply accept delivery then arrange with us to return it for a full refund.
1.3.8 When a refund is issued in relation to these terms we will make reimbursement using the same means as the initial transaction unless we have expressly agreed otherwise. We will issue reimbursement once the goods have been returned to us and inspected.
1.3.8.1 Any item that was purchased whilst on sale or that was a clearance item, will be reimbursed as a store credit to be used on our website and not as a monetary refund. We will issue reimbursement once the goods have been returned to us and inspected.
1.3.9 When items are provided for free as part of a bundle on our website. If you choose to partially return the bundle, the original retail price of any free product will be deducted from the refund amount.